DrinkPrime Service Issues and Support

Understanding delays, technical issues, and resolutions.

Find information about common service concerns such as installation delays, maintenance requests, and technical issues, along with how DrinkPrime works to resolve them.

  1. Why is DrinkPrime service delayed?

    DrinkPrime service delays are usually caused by high demand, technician availability, or scheduling constraints in specific cities. Delays may also occur due to peak service periods or rescheduled visits.

  2. How long does DrinkPrime take to resolve complaints?

    DrinkPrime typically aims to resolve most complaints within 24 hours, depending on the issue and location. Some cases may take longer if a technician visit is required.

  3. How to raise a complaint with DrinkPrime?

    You can raise a complaint through the DrinkPrime app using the Help Desk section.

    Steps to raise a complaint:

    • Open the DrinkPrime app
    • Go to the Help Desk Section
    • Open the DrinkPrime app
    • Describe the issue and submit
    • Receive a ticket with a tracking ID

  4. Why is my DrinkPrime purifier not working?

    Your DrinkPrime purifier may not be working due to common issues related to power, water supply, or filters.

    Possible reasons:

    • Clogged or exhausted filter
    • Power connection issues (loose plug, faulty socket, outage)
    • Water supply disruption
    • Low inlet water pressure
    • Leakage or internal fault
    • App sync issues

    Next step: Raise a support request through the app for assistance.

  5. What happens if a technician doesn’t visit?

    If a scheduled technician visit is missed, the request is usually rescheduled and reassigned. You can also follow up through the app for faster resolution.

    Next steps:

    • Check for delay or reschedule notification
    • Follow up via app support
    • Ticket is tracked and reassigned if needed
    • Escalation options may be available

  6. Does DrinkPrime provide 24/7 support?

    No, DrinkPrime support is available from 8:00 AM to 7:00 PM. For faster response times, it is recommended to contact support between 3:00 PM and 5:00 PM.

  7. Why does water taste change sometimes?

    Water taste may change due to variations in source water quality or filter condition.

    Common reasons:

    • Changes in municipal or borewell water supply
    • New filter break-in period
    • Delayed servicing or overdue filter replacement

    Regular servicing helps maintain consistent taste and quality.

  8. What is DrinkPrime’s service SLA?

    DrinkPrime’s service SLA includes regular maintenance and ongoing service support as part of the subscription. Coverage may exclude cases involving physical damage to the device.

  9. How does DrinkPrime handle recurring issues?

    DrinkPrime addresses recurring issues through root cause analysis (RCA) and corrective action. This helps identify the problem and prevent it from happening again.

  10. How do I stop the DrinkPrime service?

    You can cancel your DrinkPrime subscription through the app in a few steps.

    Cancellation Process:

    • Open the DrinkPrime app
    • Go to the Help Desk section
    • Select “Manage Subscription”
    • Tap “End Subscription”
    • Choose a reason and confirm

    After submission, a technician will be assigned for device pickup and service closure.