DrinkPrime Common Questions Answered

Clear answers to the questions customers ask most.

Find answers to frequently asked questions such as whether DrinkPrime is legit, whether it is worth it, how the subscription works, and what customers should expect from the service.

Is renting better than buying a water purifier?
Renting a water purifier is better for most users as it offers lower upfront costs and hassle-free maintenance. It is especially suitable for renters and frequent movers, while buying may work better for long-term homeowners willing to manage servicing and repairs.
Key Benefits of Renting:
- No upfront cost or high initial investment
- Free Maintenance, filter changes, and repairs
- Easy and free relocation for renters and movers
- Option to upgrade to newer models
Key note on buying a water purifier:
- Long-Term Savings: Buying costs more upfront but means no monthly rental fees.
- Maintenance Responsibility: You’ll need to handle filter changes and repairs once the warranty is over.
Conclusion:
- Renting is the better choice, it offers convenience with low upfront costs, and hassle-free maintenance.
Does DrinkPrime include free maintenance?
Yes, DrinkPrime includes free lifetime maintenance and filter replacements as part of its monthly subscription. This helps ensure consistent performance without additional servicing costs.
What's included in a DrinkPrime Subscription:
- Free Service as and when required
- Filter replacements as needed
- Technician support for issues
- Free Installation and Relocation
Are filters included in the subscription?
Yes, filter replacements are included in the DrinkPrime subscription plan. Filters are changed for free based on usage and water quality to maintain purification performance during the length of your subscription.
Benefits:
- No separate cost for filters
- Timely replacements managed by the company
- Consistent water quality over time
Does DrinkPrime replace old machines?
Yes, DrinkPrime replaces the purifier if repeated issues occur or the device cannot be repaired effectively. This helps maintain a reliable user experience.
How often is servicing done?
DrinkPrime servicing is typically done every 6 to 12 months, depending on usage and water quality. Filters are also replaced during these service visits as needed.
Is DrinkPrime water quality safe?
DrinkPrime provides safe drinking water through multi-stage purification designed for common Indian water sources. Water quality is maintained through regular servicing and timely filter replacements.
Safety Considerations:
- Removes common contaminants from municipal and borewell water
- Performance depends on regular maintenance
- Water quality may vary based on source water conditions
Who should choose DrinkPrime?
DrinkPrime is ideal for renters, urban households, and users looking for an affordable, low-maintenance water purifier solution. It is especially useful for those who prefer a subscription model over a one-time purchase.
How do I return DrinkPrime?
To return your DrinkPrime purifier, you can raise a request through the app or customer support. The company will arrange pickup and process any applicable refund.
Steps to Return:
- Raise a return request via the app or support
- Schedule pickup with the service team
- technician uninstalls and collects the device
- Refund is processed after inspection (as per terms)
- Note: A ₹1,500 fee will apply if cancelled within the 3-month lock-in period.