DrinkPrime Pricing, Plans and Cancellation Explained

Understand subscriptions, deposits, and cancellation policies.

Learn how DrinkPrime pricing works, including subscription plans, security deposits, relocation policies, refunds, and how customers can cancel or modify their service.

  1. How much does DrinkPrime cost?

    DrinkPrime subscription plans start at ₹349 per month, with options for Solo, Couple, Family, or Unlimited usage depending on your needs.

  2. Is there a security deposit?

    Yes, the security deposit is ₹1,500, which is fully refundable.

  3. Does DrinkPrime have hidden charges?

    DrinkPrime has no hidden fees. You only need to pay a ₹1,500 deposit, which is fully refundable.

  4. What is the minimum lock-in period?

    Minimum lock-in period for is 3 months for most models, including RO+, Copper, Alkaline, Under-the-sink, UV, and canceling within this period requires a penalty fee, usually ₹1,500.

  5. Can I cancel DrinkPrime anytime?

    Yes, you can cancel your DrinkPrime subscription at any time. Keep in mind that some models have a minimum 3-month lock-in period, and cancelling within this period will incur a ₹1,500 fee.

  6. Is there a cancellation fee?

    Yes, DrinkPrime charges a cancellation fee of ₹1,500 if you end your subscription during the lock-in period, which is 3 months for RO+ purifiers, Copper, and Alkaline models. However, you can try the purifier risk-free for 7 days and cancel within this period for a full refund.

  7. How long does refunds take?

    Refund timelines depend on the situation:

    • If the order is cancelled, no refund is applicable.
    • If cancelled after the lock-in period, the security deposit is refunded.
    • The turnaround time (TAT) for eligible refunds is 5–7 business days.

  8. How quickly the unit is picked up after cancellation?

    The unit is picked up within 24–48 hours after cancellation.

  9. What happens if I cancel before tenure ends?

    If you cancel before the lock-in period, the deposit will not be refunded.

  10. What happens if I move to another city?

    DrinkPrime typically offers free relocation support.

    Important Relocation Details:

    • Raise a Relocation Query: You submit a relocation request through the app
    • Relocation Assistance Visit: Service team schedules a move-related visit
    • Cost: It comes as part of the rental subscription, so there are no additional fees.

  11. Does DrinkPrime increase price after installation?

    DrinkPrime does not raise its price after installation, as it offers a subscription-based model that includes free installation, service, and maintenance.

  12. What is included in the monthly fee?

    With DrinkPrime’s monthly fee, you get free installation, maintenance, and any necessary repairs or filter replacements.