In every Indian household, water purifiers have become an essential part and also ensure access to clean and safe drinking water. But many people opt for the water purifier on rent option instead of purchasing one due to the lesser upfront cost and getting access to regular maintenance. However, before making any rental decision, it is also very important to consider the after-sale service that is offered by the provider. Moreover, the quality of after-sales service can significantly impact the long-term benefits and efficiency of the water purifier.
But are you wondering what are the several questions that you should ask after-sales service before you rent a water purifier? In this blog, we will explore the top 5 important after-sales questions and also understand why these questions are important.
5 Important After-Sales Questions to Ask Before Renting a Water Purifier
What does the after-sales service cover?
Sometimes after-sales service can vary from one provider to another. Some rental agreements cover complete maintenance and repair costs as well, while others may require additional charges for specific services. So, it is important to ask the provider about the scope of their after-sales service, which includes frequency of maintenance visits, filter replacement schedule, coverage of spare parts and repairs, and availability of emergency services as well.
How Frequently Are Filters Replaced?
The efficiency of a certain water purifier sometimes largely depends on regular filter replacements. So, over time, filters accumulate impurities and lose their effectiveness, potentially compromising water quality. So before you rent a water purifier, it is important to ask questions about what type of filters are used, their lifespan, and the frequency of filter replacement as per the service contract, as well as its additional costs and if there are any early or extra replacements.
What is the expected turnaround time for maintenance and repairs?
Generally, a malfunctioning water purifier can be a significant inconvenience, and it takes days to get it repaired. So, understanding the provider’s response time for maintenance and repairs is important. Always ask these questions: How quickly do technicians respond to service requests? Is there any dedicated customer support team, and do they offer any temporary alternatives in case of major repairs?
Are there any Hidden Charges or Costs in the Rental Agreement?
Additionally, most of those who opt for water purifiers on rent get attracted to the low monthly rental costs of water purifiers but utterly fail to account for hidden charges. So to avoid unexpected financial burdens, always ask the provider about installation and set-up charges, service call fees beyond the agreed visits, additional costs for upgrading or changing the model, and cancellation or relocation charges as well. So, reading the fine print of the rental agreement and clarifying any additional charges before you rent a water purifier will help you to make a cost-effective decision.
What happens if the purifier becomes obsolete or fails?
Since the technology is evolving rapidly, water purifiers are no expectation. So, it is important to know the provider’s policy on upgrading the purifier or replacing it in case of irreparable damage, so key questions to be asked are, will they replace a malfunctioning purifier free of charge, can you upgrade to a newer model within the rental period, and what happens if the purifier is discontinued or spare parts become unavailable.
A provider with a flexible upgrade or replacement policy ensures that you continue receiving safe drinking water without investing in outdated or ineffective technology.
Get 7 Days Risk Free Trial
Conclusion
In short, it is a simple and affordable way to rent a water purifier, but how you get guaranteed after-sales support is equally essential as choosing the proper purifier. So with these 5 questions, you can save unwanted expenses, schedule maintenance on time, and secure hassle-free continuity of access to clean and pure drinking water. Also, an educated decision will not only cost you less money but will also safeguard your health and optimise the long-term advantages of your rental schemes as well.
So if you are a person who is in search of a water purifier on rent with excellent sales support, look no further when DrinkPrime has got you covered! Enjoy safe and clean drinking water with flexible rental options, regular maintenance, and top-notch customer service.
